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FREQUENTLY ASKED QUESTIONS.  Click on the question you have or simply scroll down the page. If your question isn't answered here, or you need more information, never hesitate to contact us. Please email us at service@gatorclaw.com. or you can simply call 410-259-3851.


·WHAT IS A CINEMATIC PHOTO SLIDESHOW?

·HOW WILL YOU ORGANIZE MY PHOTOGRAPHS ON THE CINEMATIC SLIDESHOW?

·CAN'T I JUST DO THIS MYSELF? WHY SHOULD I PAY FOR IT?

·HOW DO I SEND MY PHOTOS OR VIDEOS TO YOU?

·HOW DO I TELL YOU WHAT THE ORDER OF MY PHOTOS ARE AND WHAT SONGS TO USE?

·CAN I ALSO GET A VHS VERSION OF MY SLIDESHOW?

·CAN I ORDER MORE DVDs OR VIDEOS AFTER MY INITIAL ORDER?

·DO YOU CHARGE EXTRA TO TOUCH UP MY OLD PHOTOGRAPHS?

·CAN I HAVE TITLES?

·WHAT IS THE MINIMUM AND MAXIMUM NUMBER OF PHOTOS OR VIDEOS I CAN HAVE PER DVD?

·IS THERE A RESTRICTION ON THE SIZE OF THE PHOTOS USED?

WHAT IS A CINEMATIC PHOTO SLIDESHOW?

"This ain't your grandfather's slideshow." You remember the family gathering around the dark smoky room. Kids complaining that they don't want to watch, parents secretly agreeing with them. Then Grandpa starts clicking and 50 pictures, 85 stories, and 4 hours later, everyone is asleep.

GatorClaw won't let that happen. The key word in what we do is "cinematic."

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HOW WILL YOU ORGANIZE MY PHOTOGRAPHS ON THE CINEMATIC SLIDESHOW?

It's completely up to you. As with any of our packages, you have total control.

But, remember that you want to tell an emotional story. We suggest putting your story in chronological order with chapters. If this sounds intimidating, don't worry. We suggest breaking your collection of photos into chapters. We suggest each 'chapter' to be about 15-30 photos. The 15-30 photo is only a guideline- but is about 2-5 minutes.

The reason we suggest breaking up your photos into chapters is simple. It helps break up the Cinematic Slideshow and keep it from being a monotonous, boring presentation.

Some examples of chapters are "Grandma and Grandpa," "The Teen Years," "Our Wedding Day" or "Disney World Trip." See our demonstrations page for examples. Ultimately, it's really up to you. And if you're not that sure, don't worry, we're more than willing to talk to you about it. Just give us an idea of what you want and we'll discuss it. Our goal is to give you a fun, emotional story to tell.

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CAN'T I JUST DO THIS MYSELF? WHY DO I HAVE TO PAY FOR IT?

This is a great question. We use the analogy: Why would you want to drive a Yugo when you could drive a Porche?

Yes, you could take the time to scan all of your old photographs. You could by an off the shelf slideshow program. You could put the pics and music in and maybe it'll even have transitions. But what it lacks is the superior quality of a Gator Claw production. It will not have any of the emotional impact that we provide in our Cinematic Slideshows. We pay meticulous attention to detail and go above and beyond what you'd expect from an off the shelf program. Here is a list of just some of the advantages of using Gator Claw:

  We do all the painstaking scanning work to get your old photographs preserved in a digital format  
  We color correct and remove scratches of each photo
  We add meaningful movement to your photographs, making it more like a documentary than a slideshow
  We time your music carefully editing it as needed for more emotional impact and to time it to the photos
  We add professional titles and credits to add to the cinematic, emotional experience
  Need anymore convincing? Check out our demonstrations.

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HOW DO I SEND MY PHOTOS OR VIDEOS TO YOU?

There are two ways:

1) Mail them to 418 Baldwin Park Drive,  #B2, Westminster, MD 21157

Please send your package via a shipping service that provides a tracking number (such as Fedex or UPS) or return receipt requested with the United States Postal Service. This will ensure that it can be traced and proven that we've received it. We cannot be responsible for any lost or misdirected packages.

Be sure to write “Do Not Bend” on your package to prevent damage to your photos or videos. Including a piece of cardboard in your envelope is also recommended.

2.) If you have digital photos you can Instant Message them to us. The advantage of this is we can get to work right a way on your project, plus we'll give you a discount since some of our labor is avoided in scanning the photos. We will still color correct these photos for maximum quality.

 

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HOW DO I TELL YOU WHAT THE ORDER OF MY PHOTOS ARE AND WHAT SONGS TO USE?

1. Rubberband each group of photos, or put them in separate envelopes or folders. Remember, each chapter should be about 15-30 photos in length. The reason for this is simple. You don't want to go too fast, but you also don't want to bore your audience. Also, conveniently, 20-30 photos will be about  3-5 minutes, the length of most songs.

2. Please make sure these photos are in the order you want them.

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CAN I ALSO GET A VHS VERSION OF MY SLIDESHOW?

Yes.

While video tape doesn't take advantage of DVDs excellent features that make viewing your Slideshow more convenient and fun, some people may not have a DVD player.

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CAN I ORDER MORE DVDs OR VIDEOS AFTER MY INITIAL ORDER?

Yes. 

This is one of our most popular requests. After you show your relatives, inevitably a few will want copies of their own. Your Slideshow will be archived for at least one year and during this time you can order more videos at $20 per DVD.

Please call (410) 259-3851 or email service@gatorclaw.com to order additional videos after your initial order has been processed.

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DO YOU CHARGE EXTRA TO TOUCH UP MY OLD PHOTOGRAPHS?

No. 

Unlike most other companies that charge you extra for each photo that is color enhanced, red eye reduced, cropped, zoomed, and damage repaired, Gator Claw does not.

To us, this is simply not an option. We would not feel comfortable creating a DVD that did not have scratches and stains removed. Since, this is not an option, if would make no sense to charge extra for it. Quality is at the top of our list of importance.

Bear in mind, however, some photos can be damaged beyond repair, but we do an excellent job of fixing faded color and defects. Check out the Demonstrations section for examples.

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CAN I HAVE TITLES?

Yes. 

Titles are vital to having a fun and emotion production. There are several places where titles can be added including the DVD title, chapter titles, and individual photograph captions.

Don't panic if you don't have any titles in mind, we'll be happy to help you out. 

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WHAT IS THE MINIMUM AND MAXIMUM NUMBER OF PHOTOS OR VIDEOS I CAN HAVE PER DVD?

The answer is open ended. We pride ourselves on our flexibility. We do not set absolutes on minimum orders. We want you to be happy with your order, whatever that may be.

However, we do recommend no less than 100 photos per Slideshow. This equates to about 14 minutes.

As far as maximums, about 2000 is the upper limit. However, if you're thinking about one of these epics, keep in mind, few people will want to sit down for three hours of family photos without a break. No matter how lovable your family is!

Our most popular orders are  200-300 photographs.

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IS THERE A RESTRICTION ON THE SIZE OF THE PHOTOS USED?

Any size or shape photo (or document) up to 8 1/2" x 12" can be included in your Slideshow. However, if you have many photos larger than 5x7, there may be an additional surcharge, since these photos are more time consuming to scan.

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Please contact service@gatorclaw.com with any questions or comments.